Privacy Policy

1. Introduction

Welcome to AvaSim ("we," "our," or "us"). AvaSim provides AI-powered conversation practice tools for frontline sales, success, and support teams through our website and services (collectively, the "Service").

This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our Service. By using AvaSim, you agree to the collection and use of information as described in this policy.

Key Points:

• We collect information to provide and improve our AI conversation practice service
• Session transcripts are used solely to generate performance reports and feedback for you
• We do not use your conversation data or transcripts to train our AI models
• We use industry-standard security measures to protect your data
• We work with trusted third-party providers to deliver our service
• You have rights regarding your personal information

2. Information We Collect

Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Credit card details and billing information (processed securely by Stripe)
• Profile Information: Any additional profile details you choose to provide
• Communications: Messages you send us for support or feedback

Information We Collect Automatically

• Practice Session Data: Audio recordings, conversation transcripts, performance metrics, SPICED framework reports, and coaching feedback
• Usage Information: Features used, session duration, scenarios practiced, interaction patterns, and customer conversation types practiced
• Technical Information: IP address, browser type, device information, and operating system
• Log Data: Server logs, error reports, and system performance data

Session Transcripts

We collect session transcripts from your practice conversations solely for the purpose of generating performance reports and feedback for you. We do not use your conversation data or transcripts to train our AI models. Your practice session data remains private and is only used to provide you with insights about your performance.

3. How We Use Information

Service Delivery

• Provide AI conversation practice sessions with avatars acting like real prospects and customers
• Generate personalized avatars and scenarios for high-stakes conversations
• Track your practice progress and performance metrics with SPICED framework reports
• Process payments and manage your subscription
• Provide customer support and respond to inquiries

Product Improvement

• Analyze aggregate usage patterns (without personal identifiers) to improve our Service features
• Develop new conversation scenarios covering pricing pushback, renewals, escalations, and competitive deals
• Monitor and improve system performance and reliability

Communication

• Send you service-related notifications and updates
• Provide technical support and customer service
• Share product updates and new features (with your consent)
• Send billing and account-related communications

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers to deliver our Service:

• Stripe: Payment processing and subscription management
• Clerk: Authentication and user management
• Analytics Providers: Service usage analytics and performance monitoring
• Cloud Infrastructure: Hosting and technical infrastructure services
• AI Services: Avatar generation and video processing capabilities

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal requests from law enforcement or government agencies
• Court orders, subpoenas, or other legal processes
• Protection of our rights, property, or safety, or that of our users
• Investigation of potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security & Retention

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure data centers and infrastructure
• Employee training on data protection practices

Data Retention

We retain your information for as long as necessary to:

• Provide our Service and maintain your account
• Generate and deliver performance reports and feedback to you
• Comply with legal obligations and resolve disputes
• Maintain business records and aggregate analytics (without personal identifiers)

6. Your Rights

You have certain rights regarding your personal information. These rights may vary based on your location and applicable laws.

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

GDPR Rights (EU Users)

If you're located in the European Union, you have additional rights under GDPR:

• Right to object to processing based on legitimate interests
• Right to restrict processing in certain circumstances
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a supervisory authority

CCPA Rights (California Users)

California residents have specific rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

7. Third-Party Services

Our Service integrates with third-party services that have their own privacy policies. We encourage you to review these policies:

We carefully select service providers that maintain high standards of data protection and privacy. However, we are not responsible for the privacy practices of these third-party services.

8. Cookies & Analytics

Cookies

We use cookies and similar technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for basic functionality and security
• Authentication Cookies: Keep you logged in to your account
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our Service

Analytics

We use analytics tools to understand user behavior and improve our Service:

• Page views, clicks, and navigation patterns
• Feature usage and performance metrics
• Error tracking and system monitoring
• A/B testing for product improvements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

For detailed information about our cookie usage, please see our Cookie Policy.

9. Updates & Contact

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will:

• Post the updated policy on this page with a new "Last Updated" date
• Notify you by email for significant changes
• Provide notice within our Service for material changes

Your continued use of the Service after any changes indicates your acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our data practices: